Refund policy

RETURN POLICY

Due to COVID 19 protocols, any product that has been opened and used cannot be returned. All sales for liquids, tools (scissors/bits/pushers/nippers), ALL types of gels are final sale.

If a product has arrived damaged or is defective - we will resolve these issues in that case with a refund or exchange (minus cost of shipping and handling). A claim must be submitted within 15 days from delivery date.  Due to the fact that some products require special handling by you, the customer; we cannot accept claims of damaged products due to mis-handling on your end. Therefore, we will ask for confirmation with proof of photos or videos. 

All equipment (drills/dust collectors) have a manufacturer's warranty, therefore claims are handled through us directly with the manufacturer. Please read all manufacturer's warranty and return/exchange information in the product description. Please make sure to review it prior to making a purchase

RETURNS

All sales are final with the exceptions stated above.

RETURN PROCESS

To start your claim (if you received damaged goods), please email customer service at meew.nails@gmail.com. Please indicate "return claim" in the e-mail subject field. Upon receipt of the email, you will be asked to fill out a return form with information regarding the claim and if you qualify for a full refund.

Please note, you will be responsible for all return shipping charges. All returns for non-sale items are eligible for full refunds less the cost of shipping. 

EXCEPTIONS    

Damage claims will be reviewed and resolved on a case by case basis. For defective or damaged products, please contact us at: meew.nails@gmail.com 

Please Note

Sale items are FINAL SALE and cannot be returned. These include items marked down and indicated as "sale items."

Exchanges

We do not offer exchanges because for now we are small business and we may have not enough stock. The fastest way to ensure you get what you want is - to return the item you have, and once the return is accepted, make a separate purchase for the new item.